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Frequently Asked Questions
Q1: Can I have a sample order for LED solar street lights?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2: What is the typical lead time for production?
Samples need 3-5 days, while mass production typically requires 1-2 weeks depending on order quantity.
Q3: How do you ship the goods and how long does it take to arrive?
We usually ship via DHL, UPS, FedEx, or TNT, taking 3-5 days. Airline and sea shipping options are also available for larger orders.
Q4: Is it possible to print my logo on the product?
Yes. Please inform us formally before production and confirm the design based on our sample.
Q5: What kind of warranty do you offer?
We offer a 2-5 year warranty on our products, ensuring long-term reliability and support.
Q6: How do you handle faulty products?
Our products are produced under a strict quality control system with a defect rate of less than 0.2%. During the guarantee period, we will replace or repair defective items as per the specific situation.