Can I have a sample order for LED light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What is the lead time for production?
Samples need 3-5 days, while mass production typically takes 1-2 weeks for order quantities over 5,000 units.
What temperature colors are available?
We provide a full range including 2700K (SW), 3000K (WW), 4100K (NW), 5000K (DW), and 5700K (CW).
How are the goods shipped and how long does it take?
We usually ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Airline and sea shipping are also optional.
Do you offer a guarantee for the products?
Yes, we offer a 3-5 year warranty on our products depending on the specific model and requirements.
How do you handle faulty products?
Our products are produced under a strict quality control system with a defective rate of less than 0.2%. During the guarantee period, we will send new lights or repair defective batch products based on the situation.